It’s a few years since Jonathan wrote about the conflicts avoidance panel (CAP) that TfL and RICS developed for dealing with disputes on London Underground station redevelopments, including redevelopments as a consequence of Crossrail, to effectively ensure that disputes could be “nipped in the bud” at an early stage. It’s hard to know how successful the CAP has been in achieving its aims but, one thing is sure, it hasn’t helped the Elizabeth line (as Crossrail is now known) open on time, and it hasn’t addressed two of Jonathan’s bug bears – getting people to move down the carriage when it’s busy or standing out of the way when they are in the doorway to let others off and on (although COVID might have helped with both of those!).
Similarly, Network Rail’s Dispute Avoidance Panel (DAP) is being used to avoid disputes on the programme of works on the rail network, and is something that Paul Cacchioli has discussed a number of times. He referred to the DAP acting like a “seasoned team of expert fire fighters” being able to spot “smouldering embers of a dispute in the dry grass and inviting others to take action to ensure a fire doesn’t start”.
However, it is probably fair to say that both have raised awareness of the need to resolve disputes before they become disputes (back to Jonathan’s buds or Paul’s embers) and have led to a number of initiatives, including the Conflict Avoidance Pledge that was officially launched in early 2018, and which seems to be gaining momentum. Continue reading